RE: COVID 19 UPDATE AND MEASURES
RE: COVID 19 UPDATE AND MEASURES
As everybody is aware of the recent coronavirus outbreak reaching our shores and measure being put into place nationally to deter rapid spread of the virus and infection control, we have taken certain steps to ensure that our customers and staff are protected as best as is reasonably possible.
In keeping with that, we are ensuring that all our stores are deeply sanitized throughout the day. All contact surfaces are being kept sterile with medical grade solutions and have implemented frequent hand washing protocols. Hand sanitizer will be placed at every point of sale terminal. Gloves and masks will be provided if you so wish to use one.
We will be monitoring all persons coming in and out of our stores and if you do have a Fever, cough and flu like symptoms we ask that you self-isolate until you have been tested and cleared. We encourage customers to purchase via our online portal www.downtownvapoury.co.za to reduce social traffic and interaction.
If you are coming in we can ensure you the safest experience possible by taking stringent measures to prevent infection. We urge you to pre order your items so we can have it ready for you prior to your arrival. We would prefer that transactions be majority EFT and Credit or Debit card as cash is passed on from hand to hand and virus do live on surfaces for up to 72 hours. Bear in Mind if you are carrying cash please ensure that that your hands are constantly sanitized after each transaction.
DTV OVERPORT: 031 207 4219
DTV UMHLANGA: 031 562 1082
DTV SALTROCK: 032 525 4230
The following methods have been recommended by the CDC and WHO
1.REDUCE SOCIAL INTERACTION
2.KEEP A SAFE DISTANCE BETWEEN YOU AND OTHER PEOPLE
3.DO NOT SHAKE HANDS OR MAKE CLOSE CONTACT WHERE POSSIBLE.
4.WASH YOUR HANDS WITH A DISINFECTANT WASH FOR ATLEAST 20 SECONDS
5.COVER YOUR MOUTH AND NOSE WHEN YOU SNEEZE AND COUGH
6.AVOID TOUCHING YOUR EYES, MOUTH AND NOSE
7.CLEAN AND DISINFECT OBJECTS AND SURFACES REGULARLY
*COVID19 HOTLINE: 0800-029-999
We have also implemented the following prohibitions until further notice
1.No tasting and sampling of juice within the store.
2.No Vaping within the store as Covid19 is spread through water particles or droplets.
3.No Shaking hands with employees (We love that but we are stopping it for now).
4.No sharing of Vaping devices or any other items.
5.No store events and social gatherings.
6.No Vendor sampling and no new juice samples will be accepted.
As you are aware there is currently a shortage of stock across the board however stock does come in from time to time hence there is no reason to panic buy. Stock may take a little longer than usual or your choice of colour may differ but stock will arrive in staggered shipments. We humbly urge you to be patient during this time. You can be rest assured that we are taking every measure possible to ensure that stock arrives on time and that our customers and staff are protected during this period. We are putting these stringent measures in place which may seem overbearing to some but we want to ensure that your safety and the safety of our staff are the highest priority.
Remember Hygiene is the most important part. Keep your vaping devices clean and sanitized. Do not share your device and avoid events and mass gathering or social interactions.
FROM MANAGEMENT AND STAFF AT DOWNTOWN VAPOURY
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