Delivery Policy

Purchasing your vape goods online has never been easier. Downtown Vapoury offers reliable to your door delivery options at just the click of a button.

Please note: Processing and packing take up to 2 days to consolidate the order before the commencement of delivery.

Any order made via EFT payments requires proof of payment and clearance before the commencement of delivery.

Also note: All orders placed after 2:00 PM will begin consolidation on the next business day and will only be shipped upon the completion of the consolidation period.


Economy delivery (out of town) nationally to Major City Centres only.

This is based upon The Duration required to consolidate and process the order.
• Orders placed on weekends or public holidays will only commence delivery on the following business day.

As an added Bonus we have thrown in Free Delivery to all orders exceeding a R1500+.

Outlying Areas/ Domestic Delivery: (Please Contact Us If You Are Unsure If Your Area Falls into This Category Before Selecting Delivery Option)

This is subject to Orders being shipped using a third-party courier service (Aramex unless otherwise stipulated).

• Delivery generally takes up to 4-5 business days depending on the area chosen, Delivery time is subject to the completion of the processing period.

Local delivery orders placed for Same Day Express within 5km (You will receive your purchase within 3 hours of order subject to stock availability, fulfilment and payment).

We are now offering a professional external courier service Door to Door within 5km radius from our Overport / Umhlanga store. 

This is subject to Availability of the courier within a specific area.
• Time at which the order is placed, accepted between 9.30am to 2pm.
• Orders placed on weekends will commence delivery on the next business day.
• If the delivery is unsuccessful due to reasons not pertaining to Downtown Vapoury, the customer will be liable to pay any additional fees.

Kindly note our 5km radius same day delivery service is subject to weather conditions for bike travel.

Please confirm your distance from 65 Overport Drive Sunway Center, Durban or 15 Millennium Boulevard, The Lighthouse Building, Umhlanga Ridge to your current location to calculate which option you may use.

If you are unsure, you may contact our store on 031 207 4219 / 031 562 1082 or WhatsApp on 082 893 0729.
Orders can be placed online at or via Email/ WhatsApp correspondence.

Orders will be confirmed once processed and payments have cleared into our account. It is your responsibility to ensure that payments are made for immediate clearance if you require our hourly express service and proof of payment is provided timeously.

Local Pick-up: (Option to purchase and pay online, walk instore and just collect).

This is subject to Store chosen for pick-up's and Availability of stock.

• Should the order be required at a different store for pick-up, A waiting period of 2-3 days applies. The store you chose for pick-up should be contacted to make an arrangement in case you change location

Delivery Costs:

Economy: (Major Centers Only) (3-4 business days for Delivery Only); (Orders Placed During the Weekend/Public Holiday Will Only Be Shipped Off on the next Business Day) R110 (subject to area chosen, cost may calculate automatically)

Domestic Delivery/ Outlying Areas: (Please Call / Email Us If You Are Unsure If Your Area Falls into This Category Before Selecting Delivery Option) R200+ (subject to area chosen, cost may calculate automatically)

Free Delivery (Economy): (Orders for Min R1500+) To major City Centers Only Free   

Local Delivery: (Within a 5km Radius) Orders only accepted between 9h30am - 2pm.  R65

Once your order has been dispatched, if the address is incorrect, you will need to contact the courier company directly to rectify the address. Any additional costs incurred will be your responsibility.

Once your order is scheduled for collection by our courier, canceling won't result in a refund. The collection fee is prepaid during the booking process.