The provision of goods and services by Downtown Vapoury are subject to availability of stock. In cases of unavailability, Downtown Vapoury will contact the client within 2 days to amend and clarify changes. Cancellation of orders by the client will attract a 10% administration fee as well as the incurred courier cost.
Given the Nature of products we deal with, warranties are supplied at our discretion given the type of product being purchased. We make no false promises or claims and all our products are tested except for hygienically protected items. We however do not provide warranties on any product considered to be consumable (coils/e-liquids) and products which are damaged as a result of abuse and negligence.
All our electronic devices carry a 3 Month Warranty (90 days) subject to our terms and conditions.
In order to benefit under the manufacturer’s warranty, we would in the event of a problem with your device require proof of purchase (order number) within the 3-month period as well as the packaging it originally came in (i.e. box).
In event that the Device was purchased through our online store the following requirements need to be met:
Any recommendations made by our staff are purely based on feedback by consumers and colleagues and are in no way an offer to purchase a specific product. Any item purchased should be of your own volition.
We provide advice on the best offering based on experience and reviews and the decision to purchase a specific product /brand ultimately lies with the consumer. We will not be held accountable for purchases that do not meet your expectation and no exchanges/refunds will be considered in that respect.
If any electronic item has been used by the consumer and a request for a warranty claim has been issued, an assessment would need to be undertaken firstly. This will allow for a report to be made and discern whether the claim is viable or not. Should the assessment be unsuccessful the device will be retuned with reasoning provided by staff of Downtown Vapoury.
All products would need to be left at our store for Assessment which takes between 7-10 business days depending on the supplier the product was retrieved from.
Please note the Manufacturer’s warranty covers defective products that have ceased to operate and not products that do not meet your expectations.
Due to the nature of the products sold, we shall not cover the following under our warranty policy:
Any repairs done to devices caused by issues not covered under warranties shall be billed for once our quote has been accepted. Cost of Repairs shall be paid in advance. Spare parts used to repair the device shall be billed separately.
Please note disposable devices are regarded as consumable products. Each product will differ in lifespan depending on the user. Due to the consumable nature of disposable vapes, we do not offer a warranty on these devices.
Disposable Devices will be opened and tested instore in presence of the staff as they carry no warranty once they leave the premises.