VELO Nicotine Pouches

RETURNS POLICY

1. Any Vape device returned to us needs to be within the 3 month warranty period (90 days), subject to the warranty claim terms and conditions. The following needs to be adhered to:

• The original packaging needs to be intact and returned with the vape device.
• Proof of purchase/ Order number needs to be included with the return of the vape device.
• RMA form needs to be completed before the process of the claim may commence.

2. Disposable pod devices do not carry a warranty once it has left the premises.

• Disposable pod devices need to be tested instore upon purchase.

3. E-liquids are consumable products therefore can not be returned after the purchase.

• Be advised that any products suggested by a staff member is only a recommendation and can not be returned based on that information.
• This is mainly due to hygiene issues.

4. Pre-built/ Sub-ohm coils are not subject to return or refund once purchased.

• The lifespan of a coil is based on personal usage and type of e-liquid used.
• Not every coil is the same, therefore estimations given by staff instore are based on a general consensus.
• Unless tested in store and found to be defective upon usage.

DELIVERY POLICY

Kindly note prior to commencement of delivery, processing and packing takes up to 2 days to consolidate the order, in accordance with our Delivery Policy.

1. EFT payments require proof of payment and clearance before commencement of delivery.

2. Local delivery:

• We are now offering a professional external courier service Door to Door within a 5km radius from our Overport/ Umhlanga store.
• Kindly note our 5km radius same day service is subject to weather conditions for bike travel.
• This is subject to Availability of the courier within a specific area.
• Time at which the order is placed, accepted between 9.30am to 2pm.
• Orders placed on weekends will commence delivery on the next business day.
• If the delivery is unsuccessful due to reasons not pertaining to Downtown Vapoury, the customer will be liable to pay any additional fees.

3. Economy: (Major Centers Only) (2-3 business days for delivery only)

• This is based upon The Duration required to consolidate and process the order.
• Orders placed on weekends or public holidays will only commence delivery on the following business day.

4. Outlying Areas/ Domestic Delivery: (Please Contact Us If You Are Unsure If Your Area Falls into This Category Before Selecting Delivery Option)

• This is subject to Orders being shipped using a third-party courier service (Aramex unless otherwise stipulated).
•Delivery generally takes up to 4-5 business days depending on the area chosen, Delivery time is subject to the completion of the processing period.

5. Free Delivery: (Orders for Min R1000+) To major City Center Only

• This is subject to Location chosen for delivery.
• Free Delivery is Economy shipping thus the same application applies.

6. Local Pick-up:

• This is subject to Store chosen for pick-up's and Availability of stock.
• Should the order be required at a different store for pick-up, A waiting period of 2-3 days applies. The store you chose for pick-up should be contacted to make an arrangement in case you change location.

TERMS & CONDITIONS

• Images Used Are for Illustration Purpose Only!!!
• You must be 18 years of age or older to utilize this website.
• The offering on this website is available to South African clients only.
• Downtown Vapoury takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
• Downtown Vapoury may, in its sole discretion, change this agreement or any part thereof at any time without notice.
• Downtown Vapoury contact details: Company Physical Address: 65 Overport Drive, Sunway Center, Durban, Shop 15
Email: Info@downtownvapoury.co.za
Telephone: 031 207 4219

License to use website

Unless otherwise stated, Downtown Vapoury and/or its licensors own the intellectual property rights in the website and material on the website. All intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or OTHER CONTENT from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms And Conditions.
You must not:
• republish material from this website (including republication on another website); 
• sell, rent or sub-license material from the website;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
• edit or otherwise modify any material on the website; or

Product Description and Illustrations

• All products provided on the site are priced per item (e.g., Coils sold are price per coil not a box in its entirety)
• Images used are solely for illustration purposes only. Downtown Vapoury takes no responsibility for the product not being a replica of the illustration provided.
• All coils/pods have a descriptive option when choosing resistance, Downtown Vapoury holds no responsibility for errors made by you.

E & OE
Errors and Omissions Excepted: Downtown Vapoury states that the pricing, product description, and/or other content displayed on the website may contain mistakes or may not include details.