Vape Issues

IF YOU ENCOUNTER AN UNFAVORABLE VAPE EXPERIENCE, TRY THE FOLLOWING SOLUTIONS: 

 

1. Make sure the well-designed device’s power setting is within the coils recommended wattage range.

  • If you are unsure of your coil’s wattage range, refer to the user manual for additional details.

2. Verify the e-liquid you are using pairs well with mid-high wattage tank and coil options.

  • We recommend using only with well-designed 70 VG / 30 PG Blend e-liquids.

3. For optimal flavor and performance, soak new coils in e-liquid for 10 minutes prior to vaping.    

4. Ensure there is enough e-liquid in your tank to properly saturate the wick within your coil.

  • We recommend you have at least 1mL in your tank when in use.
  • We suggest closing the adjustable air-flow control to prevent leaking when not in use. 

5. If all other trouble shooting options do not remedy the issue, follow the user manual instructions to replace the coil. 

6. If the issue persists after attempting the solutions provided above, please contact our Customer Service department for additional assistance. 

 

IF YOU ENCOUNTER ANY LEAKING, PLEASE TRY THE FOLLOWING SOLUTIONS: 

 

1. Disassemble tank completely and check the O-rings, glass, and coil to ensure they are installed properly and in good condition.

  • If the O-rings have any wear and tear, we recommend replacing with the spare O-rings that are included in the tank kit. 
  • If the glass has any wear and tear, we recommend replacing with the spare glass that is included in the tank kit or a new spare replacement glass purchased from an authorized retailer. 
  • If there is discoloration on the coil wicking material from use, we recommend replacing with the spare coil included in the tank kit or a new coil purchased from an authorized retailer.  

2. Ensure all tank parts and components are properly fastened by hand tightening before filling.

3. Verify the e-liquid you are using pairs well with mid-high wattage tank and coil options.

  • We recommend using only with well-designed 70 VG / 30 PG Blend e-liquids.

4. Keep the tank in an upright position and close the adjustable air-flow control while filling. 

  • If you are unsure of how to properly fill your tank, refer to the user manual for additional details. 

5. Do not overfill the tank. 

  • We suggest leaving approximately 1mL of empty space in the tank to avoid overfilling or possible spillage. 
  • For optimal flavor and performance, soak new coils in e-liquid for 10 minutes prior to vaping.    

7. If the issue persists after attempting the solutions provided above, please contact our Customer Service department for additional assistance. 

 

IF YOUR DEVICE DOES NOT REGISTER THE TANK OR COIL, PLEASE TRY THE FOLLOWING SOLUTIONS: 

 

1. Ensure the coil is in good condition.

  • If there is discoloration on the coil wicking material from use, we recommend replacing with the spare coil included in the tank kit or a new coil purchased from an authorized retailer.  

2. Ensure all tank parts and components are properly fastened by hand tightening.

3. Verify the pin is secured to the tank.

  • If the pin is not secured to the tank, please contact our Customer Service department for additional assistance.

4. If the issue persists after attempting the solutions provided above, we recommend using the tank with a different well-designed device. 

5. If the issue persists after trying a different well-designed device, please contact our Customer Service department for additional assistance.